Shipping policy

At this time, Seltza products are available for delivery in Canada and the USA, with the understanding that certain restrictions or conditions may apply in certain states, provinces, regions or territories, including, but not limited to, the Yukon, Northwest Territories and Nunavut.

The default shipping method is Economy or Standard by Ground.

Delivery times from the dispatch of the order are not guaranteed and are provided for information purposes only and Seltza makes no commitment as to these times.

In the context of a return or an exchange, refer to the Refund Policy.

Delivery address

It is the customer's responsibility to provide the correct shipping address. In case of an error or change, please contact Seltza Support as soon as possible. Additional shipping fees may be charged. This also applies in the case of unclaimed or refused packages.

Items damaged in transit

Seltza ensures that the items are shipped in proper condition for sale and that they are properly packaged in order to limit any breakage during shipping. If you receive a damaged item, please email us at hello@seltzatap.com

Lost package

If your package appears to be lost:

1. Please contact the carrier with the tracking number for your package listed in the shipping confirmation email sent by Seltza.
2. If contacting the carrier does not resolve the problem, email us at hello@seltzatap.com

Unclaimed package

Seltza is not responsible for unclaimed packages as well as the costs of returning goods that have been unclaimed. The costs related to the reshipment of an unclaimed order will be borne by the customer.

For all other questions, please contact Seltza Support at hello@seltzatap.com